With text messages, voicemail, e-mail and instant messages, I am surprised that people have so many communication problems. How many times have you heard, “Did you read my e-mail?”, or ,”Did you see my text?”. We are all communicating at lightening speed using all these different mechanisms, but I have to wonder if our messages are actually getting through. I am not talking about whether the text or e-mail arrived, I am talking about the message we are trying to communicate. Confused? Me too!
Terabytes of data (and other numbers of bytes that I don’t even know the word for) are being generated daily, yet people are lost and confused because they aren’t getting the message. I used to think of communication methods as including written, verbal, and body language. That was easy, only three options. Body language makes up a significant portion of the message – something like 70%. No wonder we are left trying to decipher a message. Imagine trying to read a book with only 30% of the words!
The other thing that stumps me is deciding what communication to use and when. I get in trouble for sending ‘that’ in a text when I should have communicated in person. Is the quickness and efficiency of texting and e-mailing actually making us less effective communicators? Probably. Every day I see e-mail conversations that ultimately yield no decision or outcome. Time to pick up the phone and talk. Is that always more effective though? The phone lines and language capability are not always perfect. “Did you say you are shipping me nine cases of wine?” or “You will call me back on another line?” Repeating the message back and searching for understanding are the only way to receive the message. What? You don’t understand? How about I call you later and we can discuss it? The communication challenges continue, but we can’t stop trying.